GEG is committed to the well-being and safety of all our guests and team members. In light of the outbreak of COVID-19, we have been working closely with the relevant departments, adopted and supported all protective measures laid out by the Macau SAR Government.

Starting from Monday March 2, Galaxy Macau™, Broadway Macau™ and StarWorld Hotel will gradually resume operations of more facilities and services. Please see below for the latest arrangements.

In accordance with the prevention guidelines from the Macau SAR Government, any person entering our properties must submit their Health Declaration on the Health Bureau website. Please click here to fill out the form online. And kindly be reminded to pay attention to personal hygiene and health.

Let’s Stand Strong Together

Hotel Reservation:

We understand that your travel plans may have been affected by the recent travel restrictions associated with COVID-19. Reservations on Banyan Tree Macau, Galaxy Hotel, Hotel Okura Macau, JW Marriott Hotel Macau, The Ritz-Carlton, Macau can be changed or cancelled without a charge, please see details below:

• Reservations for stays before October 1, 2020 can be amended or cancelled without a charge by 3pm, one day prior to the arrival date, on or before September 30, 2020.
• Reservations for stays on or after October 2, 2020 can also be amended or cancelled without a charge on or before September 30, 2020.

Please note that any amendment to existing reservations will be subject to availability (black-out dates apply) and any rate differences. These special arrangements are applicable to all reservations made via our official site, email or reservation hotline.

As for hotel stays that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.
 

Operating Restaurants:

Restaurant	Operation Hours
Galaxy Macau
Butao Ramen	11:30 - 21:00
Breeze Café	10:30 - 18:00
Café de Paris Monte-Carlo	07:00 - 22:00
CHA BEI	11:00 - 18:00
Haagen-Dazs	11:00 - 20:00
Hong Kong Gold Medal Seafood*	11:30 - 23:30
In Room Dining	24 hours
Jin Yue Xuan	Monday - Friday: Lunch 11:00 - 15:00 & Dinner: 17:30 - 23:00 Saturday - Sunday & Public Holiday: Lunch: 10:00 - 15:00 & Dinner: 17:30 - 23:00
KFC	12:00 - 21:30
Laurel	Lunch: 10:30 – 15:00 Dinner: 17:30 – 22:00
Lugang Café*	11:30–21:30
McDonald's	08:00 - 20:00
Pak Loh Chiu Chow Restaurant*	Lunch: 11:30 - 14:30 (Last order : 14:00) Dinner: 18:00 - 21:30 (Last order : 21:00) (Closed on Wednesday; Gaming area is temporarily closed until further notice)
Passion. by Gérard Dubois	9:00 - 19:00
Senkizen Japanese Restaurant	11:00 - 20:30
Starbucks	08:00 - 00:00
Surf Bar	11:00 - 18:00
Tastes of Asia - A One Spicy & Sour Noodles	11:30 – 18:30
Tastes of Asia - Da Ge Cantonese BBQ	11:30 – 18:30
Tastes of Asia - Juice Nation	11:30 – 18:30
Tastes of Asia - Pepper Lunch Express	11:30 – 18:30
Tastes of Asia - Prima Taste Express	11:30 – 18:30
Tastes of Asia - Saboten	11:30 – 18:30
Tastes of Asia - Sorabol	11:30 – 18:30
Tastes of Asia - Shanghai Dim Sum	11:30 – 18:30
The Macallan Whisky Bar & Lounge	Monday to Saturday: 18:00 – 00:00 (Closed on Sunday)
Terrazza Italian Restaurant	18:00 - 23:00
The Apron Oyster Bar & Grill	12:00 - 22:00
Tsui Wah*	24 hours
Yoshimori Teppanyaki	Lunch: 11:30 - 15:00   Dinner: 18:00 - 21:30
8½ Otto e Mezzo BOMBANA	Temporarily closed until further notice
CHINA ROUGE	Temporarily closed until further notice
Feng Wei House	Temporarily closed until further notice
Festiva	Temporarily closed until further notice
Fook Lam Moon	Temporarily closed until further notice
Gosto	Temporarily closed until further notice
Honeymoon Dessert	Temporarily closed until further notice
Pang's Kitchen*	Temporarily closed until further notice
Tastes of Asia - Beverage Corner	Temporarily closed until further notice
Tastes of Asia - Kung Fu Tea	Temporarily closed until further notice
Tastes of Asia - New York Fries	Temporarily closed until further notice
Tastes of Asia - Hok Kee Congee & Noodles	Temporarily closed until further notice
Tastes of Asia - Dim Sum 1	Temporarily closed until further notice
Tastes of Asia - Hong Kong & Macau Snacks	Temporarily closed until further notice
Tastes of Asia - Chilli 'N' Spice	Temporarily closed until further notice
Tastes of Asia - Wing's Chicken	Temporarily closed until further notice
Tastes of Asia - Yummy Sanuki Handmade Udon	Temporarily closed until further notice
The Noodle Kitchen	Temporarily closed until further notice
Banyan Tree Macau
Banyan Lounge	09:00 - 22:30 (Closed on Sunday)
In Room Dining	24 hours
Saffron	Monday to Saturday: 12:00 - 22:30 (Closed on Sunday)
Belon	06:30 - 10:30
Cabana	11:00 - 18:00
Hotel Okura Macau
In Room Dining	24 hours
Terrace Restaurant	Breakfast: 07:00 - 11:00 Lunch: 12:00 -14:30 Dinner: 18:00 - 23:00
Nagomi	12:00 – 20:00
Okura 28F Chinese Restaurant	Temporarily closed until further notice
Okura Executive Lounge	Temporarily closed until further notice
Yamazato Japanese Restaurant	Temporarily closed until further notice
JW Marriott Hotel Macau
In Room Dining	24 hours
Man Ho Chinese Restaurant	Lunch: 12:00 - 14:00 Dinner: 18:00 - 21:00
The Pool Bar	11:00 – 18:00
Urban Kitchen	18:00 - 21:30
Executive Lounge	07:00 - 20:00
The Lounge	Temporarily closed until further notice
The Ritz-Carlton, Macau
In Room Dining	24 hours
The Ritz-Carlton Bar & Lounge	17:00 – 00:00 (Closed on every Monday)
The Ritz-Carlton Café	07:00 – 22:30
Executive Lounge	Temporarily closed until further notice
Lai Heen	Temporarily closed until further notice
Pool Bar	Temporarily closed until further notice

*A gentle reminder for guests entering this restaurant via the casino: In accordance with paragraph 2 of article 4 of Decree-Law no. 81/99/M and paragraph 1 of article 5 of Law no. 2/2004 of the Macau SAR Government, starting from 00:00 on July 15, 2020, all guests must present a valid certificate with a negative result for the nucleic acid test in order to enter the casino.

 

Recreations:

• The Ritz-Carlton, Macau & JW Marriott Hotel Macau
  • Changing Room: 07:00 – 21:30
  • Hair Salon: 11:00 – 19:00 (Wednesday – Sunday)
  • JW Kids’ Club: 11:00 – 19:00 (30pax maximum, advance booking required)
  • Swimming pool: 09:00 - 19:00
  • The Ritz-Carlton Spa, Macau: 13:00 – 21:00 (closed on Wednesday)
  • Wellness Health Club: 07:00 – 21:30
  • Sauna is temporarily closed until further notice
• Banyan Tree Macau
  • Gym Room, Indoor Swimming Pool, Sauna & Steam: 09:00 – 22:00 (closed on Monday)
  • Banyan Tree Spa & Gallery Macau: 13:00 – 21:00 (closed on Thursday)
• Hotel Okura Macau
  • Gymnasium: 09:00 – 21:00 (closed on Tuesday)
  • Indoor Swimming Pool, Jacuzzi and massage chair: 09:00 – 21:00 (closed on Tuesday)
  • Beauty Salon: 09:00 – 21:00 (closed on Tuesday)
• Galaxy Hotel
  • Fitness Center: Temporarily closed until further notice
  • Heated Pool: 09:00 - 18:30
  • Jacuzzi: 10:30 - 18:30
• Foot Hub
  • Temporarily closed until further notice
• Grand Resort Deck
  • 10:30 - 18:30 (Subject to seasonal operation adjustments)

 

Entertainment:

• UA Galaxy Cinemas
  • Temporarily closed until further notice. For ticketing and refund enquiries, please call +853 2888 0888.

 

Retail:

• The Promenade Shops is operating as normal.  The operating hours of the individual shops may vary. For enquiries, please call +853 2888 0888.

 

Transportation:

• All complimentary shuttle bus is suspended until further notice.

 

Tourism Tax Exemption: 

In accordance with the Macao SAR Government, any spending on hotels, restaurants, bars, spas and limo services is exempt from the 5% Tourism Tax between May 1 and October 31.

Hotel Reservation (Broadway Hotel):

Reservations can be changed or cancelled without a charge, please see details below:

• Reservations for stays before October 1, 2020 can be changed or cancelled without a charge by 3pm, one day prior to the arrival date, on or before September 30, 2020.
• Reservations for stays on or after October 2, 2020 can also be changed or cancelled without a charge on or before September 30, 2020

As for hotel stays that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.
 

Operating Restaurants:

Restaurant	Operation Hours
Ba Shan Spicy Noodles	12:00 - 20:00
Broadway Kitchen	12:00 - 22:00
Chi Sasa Japanese Cuisine	12:00 - 15:00, 18:00 - 23:00
DiGREEN	12:00 – 21:00
Du Hsiao Yueh	Monday – Thursday: 12:00 - 15:00, 18:00 - 21:00 Friday – Sunday: 12:00 - 15:00, 18:00 - 22:00
Duffy's Irish Pub	17:00 – 02:00 (Closed on Tuesday)
Hang Heong Un	12:00 – 22:00
Hou Choi Seafood and Chinese Foundue Restaurant	11:00 - 22:00
I Son	12:00 - 20:00
In Room Dining	11:00 - 22:00 (last order: 21:00)
Katong Corner	Monday – Thursday: 12:00 - 15:00, 18:00 - 21:00 Friday - Sunday: 12:00 - 15:00, 18:00 - 22:00
Rethink Coffee Roasters	Monday – Friday : 08:30 - 18:00 Saturday & Sunday: 10:00 - 18:00
Songhuahu Dumplings	11:00 - 23:00
The Roadhouse Macau	17:00 – 02:00
Tim Ho Wan, The Dim-sum Specialists	10:00 - 22:00
Tsui Wah Restaurant	Monday – Friday: 12:00 - 21:00 Saturday - Sunday & Public Holiday: 08:00 - 22:00
Ufufu Café (Japanese Yakiniku)	12:00 – 23:00
Wa Sang Hong	11:00 – 22:00
33 Xiao Long Bao	Temporarily closed until further notice
Ving Kei Tao Fu Min Sek	Temporarily closed until further notice
Wong Kun Sio Kung	Temporarily closed until further notice
Lo Yau Gei Mei Sek	Temporarily closed until further notice
Lei Ka Choi	Temporarily closed until further notice
Ngau Ngau	Temporarily closed until further notice
Chi Kei Ngao Chap	Temporarily closed until further notice
San Ma Lo Seng Kei Congee	Temporarily closed until further notice
Fong Seng Lai Kei Restaurant	Temporarily closed until further notice
Huo Gong Dian	Temporarily closed until further notice
Thai Chiu	Temporarily closed until further notice
Xin Dau Ji	Temporarily closed until further notice
Dragon Portuguese Cuisine	Temporarily closed until further notice
Happy Square	Temporarily closed until further notice

Hawker stalls: 

Hawker stalls	Operation Hours Update
CHAK IN KEI	12:00 - 20:00
HOT STAR LARGE FRIED CHICKEN	11:30 - 19:30
KUAN HO SNACKS	11:30 - 19:30
LIEGE - TRADITIONAL BELGIAN WAFFLES	11:30 - 19:30
HAP KEI	Temporarily closed until further notice
HK Tai O Lo Yau Kee	Temporarily closed until further notice

 

Recreations:

• Broadway Hotel
  • Swimming Pool: temporarily closed until further notice
  • Fitness Center: 08:00 – 22:00

 

Entertainment:

• Broadway Theatre Concerts: for the latest concert updates, postponement and ticket re-arrangement details, please click here.
• Street Performances: suspended until further notice
• ZERO LATENCY VR Macau: Open for reservations only (Please call: +853 6814 1963)

 

Transportation:

• All complimentary shuttle bus is suspended until further notice.

 

Tourism Tax Exemption: 

In accordance with the Macao SAR Government, any spending on hotels, restaurants, bars, spas and limo services is exempt from the 5% Tourism Tax between May 1 and October 31.

Hotel Reservation (StarWorld Hotel):

Reservations can be changed or cancelled without a charge, please see details below:

• Reservations for stays before October 1, 2020 can be changed or cancelled without a charge by 3pm, one day prior to the arrival date, on or before September 30, 2020.
• Reservations for stays on or after October 2, 2020 can also be changed or cancelled without a charge on or before September 30, 2020.

Please note that any amendment to existing reservations will be subject to availability (black-out dates apply) and any rate differences. These special arrangements are applicable to all reservations made via our official site, email or reservation hotline.

As for hotel stays that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.
 

Operating Restaurants:

Restaurant	Operation Hours
Hip Seng	Lunch: 11:30 – 15:00 Dinner: 17:30 - 23:00
Jade de Jardin	Lunch: 11:00 – 15:00 Dinner: 18:00 – 22:00
Laurel	Lunch: 10:30 – 15:00  Dinner: 17:30 – 22:00
Passion by Gérard Dubois	08:00 – 20:00
Room Service	24 hours
Sensations	19:00 – 11:00 (next day)
Tsui Wah	11:00 - 21:00
Feng Wei Ju	Closed until further notice
Lobby Lounge	Closed until further notice
Temptations	Closed until further notice
Whisky Bar	Closed until further notice

 

Entertainment - Lobby Show:

• Star Performers
  • Suspended until further notice
• The Art of Magic
  • Suspended until further notice

Transportation:

• All complimentary shuttle bus is suspended until further notice.

 

Tourism Tax Exemption: 

In accordance with the Macao SAR Government, any spending on hotels, restaurants, bars, spas and limo services is exempt from the 5% Tourism Tax between May 1 and October 31.