RESUMPTION OF OPERATIONS

GEG is committed to the well-being and safety of all our guests and team members. In light of the outbreak of COVID-19, we have been working closely with the relevant departments, adopted and supported all protective measures laid out by the Macau SAR Government.


Starting from Monday March 2, Galaxy Macau™, Broadway Macau™ and StarWorld Hotel will gradually resume operations of more facilities and services. Please see below for the latest arrangements.


In accordance with the prevention guidelines from the Macau SAR Government, any person entering our properties must submit their Health Declaration on the Health Bureau website. Please click here to fill out the form online. And kindly be reminded to pay attention to personal hygiene and health.


Let’s Stand Strong Together

GALAXY MACAU

Hotel Reservation:


We understand that your travel plans may have been affected by the recent travel restrictions associated with COVID-19. Reservations on Banyan Tree Macau, Galaxy Hotel, Hotel Okura Macau, JW Marriott Hotel Macau, The Ritz-Carlton, Macau can be changed or cancelled without a charge, please see details below:

  • Reservations for stays before October 1, 2020 can be amended or cancelled without a charge by 3pm, one day prior to the arrival date, on or before September 30, 2020.
  • Reservations for stays on or after October 2, 2020 can also be amended or cancelled without a charge on or before September 30, 2020.

Please note that any amendment to existing reservations will be subject to availability (black-out dates apply) and any rate differences. These special arrangements are applicable to all reservations made via our official site, email or reservation hotline.


As for hotel stays that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.
 

Operating Restaurants:

Restaurant Operation Hours
Galaxy Macau
Butao Ramen 11:30 - 21:00
Breeze Café 10:30 - 18:00
Café de Paris Monte-Carlo 07:00 - 22:00
CHA BEI 11:00 - 18:00
Haagen-Dazs 11:00 - 20:00
Hong Kong Gold Medal Seafood* 11:30 - 23:30
In Room Dining 24 hours
Jin Yue Xuan Monday - Friday: Lunch 11:00 - 15:00 & Dinner: 17:30 - 23:00
Saturday - Sunday & Public Holiday: Lunch: 10:00 - 15:00 & Dinner: 17:30 - 23:00
KFC 12:00 - 21:30
Laurel Lunch: 10:30 – 15:00
Dinner: 17:30 – 22:00
Lugang Café* 11:30–21:30
McDonald's 08:00 - 20:00
Pak Loh Chiu Chow Restaurant* Lunch: 11:30 - 14:30 (Last order : 14:00)
Dinner: 18:00 - 21:30 (Last order : 21:00)
(Closed on Wednesday; Gaming area is temporarily closed until further notice)
Passion. by Gérard Dubois 9:00 - 19:00
Senkizen Japanese Restaurant 11:00 - 20:30
Starbucks 08:00 - 00:00
Surf Bar 11:00 - 18:00
Tastes of Asia - A One Spicy & Sour Noodles 11:30 – 18:30
Tastes of Asia - Da Ge Cantonese BBQ 11:30 – 18:30
Tastes of Asia - Juice Nation 11:30 – 18:30
Tastes of Asia - Pepper Lunch Express 11:30 – 18:30
Tastes of Asia - Prima Taste Express 11:30 – 18:30
Tastes of Asia - Saboten 11:30 – 18:30
Tastes of Asia - Sorabol 11:30 – 18:30
Tastes of Asia - Shanghai Dim Sum 11:30 – 18:30
The Macallan Whisky Bar & Lounge Monday to Saturday: 18:00 – 00:00 (Closed on Sunday)
Terrazza Italian Restaurant 18:00 - 23:00
The Apron Oyster Bar & Grill 12:00 - 22:00
Tsui Wah* 24 hours
Yoshimori Teppanyaki Lunch: 11:30 - 15:00  
Dinner: 18:00 - 21:30
8½ Otto e Mezzo BOMBANA Temporarily closed until further notice
CHINA ROUGE Temporarily closed until further notice
Feng Wei House Temporarily closed until further notice
Festiva Temporarily closed until further notice
Fook Lam Moon Temporarily closed until further notice
Gosto Temporarily closed until further notice
Honeymoon Dessert Temporarily closed until further notice
Pang's Kitchen* Temporarily closed until further notice
Tastes of Asia - Beverage Corner Temporarily closed until further notice
Tastes of Asia - Kung Fu Tea Temporarily closed until further notice
Tastes of Asia - New York Fries Temporarily closed until further notice
Tastes of Asia - Hok Kee Congee & Noodles Temporarily closed until further notice
Tastes of Asia - Dim Sum 1 Temporarily closed until further notice
Tastes of Asia - Hong Kong & Macau Snacks Temporarily closed until further notice
Tastes of Asia - Chilli 'N' Spice Temporarily closed until further notice
Tastes of Asia - Wing's Chicken Temporarily closed until further notice
Tastes of Asia - Yummy Sanuki Handmade Udon Temporarily closed until further notice
The Noodle Kitchen Temporarily closed until further notice
Banyan Tree Macau
Banyan Lounge 09:00 - 22:30 (Closed on Sunday)
In Room Dining 24 hours
Saffron Monday to Saturday: 12:00 - 22:30 (Closed on Sunday)
Belon 06:30 - 10:30
Cabana 11:00 - 18:00
Hotel Okura Macau
In Room Dining 24 hours
Terrace Restaurant Breakfast: 07:00 - 11:00
Lunch: 12:00 -14:30
Dinner: 18:00 - 23:00
Nagomi 12:00 – 20:00
Okura 28F Chinese Restaurant Temporarily closed until further notice
Okura Executive Lounge Temporarily closed until further notice
Yamazato Japanese Restaurant Temporarily closed until further notice
JW Marriott Hotel Macau
In Room Dining 24 hours
Man Ho Chinese Restaurant Lunch: 12:00 - 14:00
Dinner: 18:00 - 21:00
The Pool Bar 11:00 – 18:00
Urban Kitchen 18:00 - 21:30
Executive Lounge 07:00 - 20:00
The Lounge Temporarily closed until further notice
The Ritz-Carlton, Macau
In Room Dining 24 hours
The Ritz-Carlton Bar & Lounge 17:00 – 00:00 (Closed on every Monday)
The Ritz-Carlton Café 07:00 – 22:30
Executive Lounge Temporarily closed until further notice
Lai Heen Temporarily closed until further notice
Pool Bar Temporarily closed until further notice

*A gentle reminder for guests entering this restaurant via the casino: In accordance with paragraph 2 of article 4 of Decree-Law no. 81/99/M and paragraph 1 of article 5 of Law no. 2/2004 of the Macau SAR Government, starting from 00:00 on July 15, 2020, all guests must present a valid certificate with a negative result for the nucleic acid test in order to enter the casino.

 

Recreations:

  • The Ritz-Carlton, Macau & JW Marriott Hotel Macau
    • Changing Room: 07:00 – 21:30
    • Hair Salon: 11:00 – 19:00 (Wednesday – Sunday)
    • JW Kids’ Club: 11:00 – 19:00 (30pax maximum, advance booking required)
    • Swimming pool: 09:00 - 19:00
    • The Ritz-Carlton Spa, Macau: 13:00 – 21:00 (closed on Wednesday)
    • Wellness Health Club: 07:00 – 21:30
    • Sauna is temporarily closed until further notice
  • Banyan Tree Macau
    • Gym Room, Indoor Swimming Pool, Sauna & Steam: 09:00 – 22:00 (closed on Monday)
    • Banyan Tree Spa & Gallery Macau: 13:00 – 21:00 (closed on Thursday)
  • Hotel Okura Macau
    • Gymnasium: 09:00 – 21:00 (closed on Tuesday)
    • Indoor Swimming Pool, Jacuzzi and massage chair: 09:00 – 21:00 (closed on Tuesday)
    • Beauty Salon: 09:00 – 21:00 (closed on Tuesday)
  • Galaxy Hotel
    • Fitness Center: Temporarily closed until further notice
    • Heated Pool: 09:00 - 18:30
    • Jacuzzi: 10:30 - 18:30
  • Foot Hub
    • Temporarily closed until further notice
  • Grand Resort Deck
    • 10:30 - 18:30 (Subject to seasonal operation adjustments)

 

Entertainment:

  • UA Galaxy Cinemas
    • Temporarily closed until further notice. For ticketing and refund enquiries, please call +853 2888 0888.

 

Retail:

  • The Promenade Shops is operating as normal.  The operating hours of the individual shops may vary. For enquiries, please call +853 2888 0888.

 

Transportation:

  • All complimentary shuttle bus is suspended until further notice.

 

Tourism Tax Exemption: 

In accordance with the Macao SAR Government, any spending on hotels, restaurants, bars, spas and limo services is exempt from the 5% Tourism Tax between May 1 and October 31.

BROADWAY MACAU

Hotel Reservation (Broadway Hotel):


Reservations can be changed or cancelled without a charge, please see details below:

  • Reservations for stays before October 1, 2020 can be changed or cancelled without a charge by 3pm, one day prior to the arrival date, on or before September 30, 2020.
  • Reservations for stays on or after October 2, 2020 can also be changed or cancelled without a charge on or before September 30, 2020


As for hotel stays that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.
 

Operating Restaurants:

Restaurant Operation Hours
Ba Shan Spicy Noodles 12:00 - 20:00
Broadway Kitchen 12:00 - 22:00
Chi Sasa Japanese Cuisine 12:00 - 15:00, 18:00 - 23:00
DiGREEN 12:00 – 21:00
Du Hsiao Yueh Monday – Thursday: 12:00 - 15:00, 18:00 - 21:00
Friday – Sunday: 12:00 - 15:00, 18:00 - 22:00
Duffy's Irish Pub 17:00 – 02:00 (Closed on Tuesday)
Hang Heong Un 12:00 – 22:00
Hou Choi Seafood and Chinese Foundue Restaurant 11:00 - 22:00
I Son 12:00 - 20:00
In Room Dining 11:00 - 22:00 (last order: 21:00)
Katong Corner Monday – Thursday: 12:00 - 15:00, 18:00 - 21:00
Friday - Sunday: 12:00 - 15:00, 18:00 - 22:00
Rethink Coffee Roasters Monday – Friday : 08:30 - 18:00
Saturday & Sunday: 10:00 - 18:00
Songhuahu Dumplings 11:00 - 23:00
The Roadhouse Macau 17:00 – 02:00
Tim Ho Wan, The Dim-sum Specialists 10:00 - 22:00
Tsui Wah Restaurant Monday – Friday: 12:00 - 21:00
Saturday - Sunday & Public Holiday: 08:00 - 22:00
Ufufu Café (Japanese Yakiniku) 12:00 – 23:00
Wa Sang Hong 11:00 – 22:00
33 Xiao Long Bao Temporarily closed until further notice
Ving Kei Tao Fu Min Sek Temporarily closed until further notice
Wong Kun Sio Kung Temporarily closed until further notice
Lo Yau Gei Mei Sek Temporarily closed until further notice
Lei Ka Choi Temporarily closed until further notice
Ngau Ngau Temporarily closed until further notice
Chi Kei Ngao Chap Temporarily closed until further notice
San Ma Lo Seng Kei Congee Temporarily closed until further notice
Fong Seng Lai Kei Restaurant Temporarily closed until further notice
Huo Gong Dian Temporarily closed until further notice
Thai Chiu Temporarily closed until further notice
Xin Dau Ji Temporarily closed until further notice
Dragon Portuguese Cuisine Temporarily closed until further notice
Happy Square Temporarily closed until further notice


Hawker stalls: 

Hawker stalls Operation Hours Update
CHAK IN KEI 12:00 - 20:00
HOT STAR LARGE FRIED CHICKEN 11:30 - 19:30
KUAN HO SNACKS 11:30 - 19:30
LIEGE - TRADITIONAL BELGIAN WAFFLES 11:30 - 19:30
HAP KEI Temporarily closed until further notice
HK Tai O Lo Yau Kee  Temporarily closed until further notice

 

Recreations:

  • Broadway Hotel
    • Swimming Pool: temporarily closed until further notice
    • Fitness Center: 08:00 – 22:00

 

Entertainment:

  • Broadway Theatre Concerts: for the latest concert updates, postponement and ticket re-arrangement details, please click here.
  • Street Performances: suspended until further notice
  • ZERO LATENCY VR Macau: Open for reservations only (Please call: +853 6814 1963)

 

Transportation:

  • All complimentary shuttle bus is suspended until further notice.

 

Tourism Tax Exemption: 

In accordance with the Macao SAR Government, any spending on hotels, restaurants, bars, spas and limo services is exempt from the 5% Tourism Tax between May 1 and October 31.

STARWORLD HOTEL

Hotel Reservation (StarWorld Hotel):


Reservations can be changed or cancelled without a charge, please see details below:

  • Reservations for stays before October 1, 2020 can be changed or cancelled without a charge by 3pm, one day prior to the arrival date, on or before September 30, 2020.
  • Reservations for stays on or after October 2, 2020 can also be changed or cancelled without a charge on or before September 30, 2020.

Please note that any amendment to existing reservations will be subject to availability (black-out dates apply) and any rate differences. These special arrangements are applicable to all reservations made via our official site, email or reservation hotline.


As for hotel stays that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.
 

Operating Restaurants:

Restaurant Operation Hours
Hip Seng Lunch: 11:30 – 15:00
Dinner: 17:30 - 23:00
Jade de Jardin Lunch: 11:00 – 15:00
Dinner: 18:00 – 22:00
Laurel  Lunch: 10:30 – 15:00 
Dinner: 17:30 – 22:00
Passion by Gérard Dubois 08:00 – 20:00
Room Service  24 hours 
Sensations  19:00 – 11:00 (next day) 
Tsui Wah  11:00 - 21:00 
Feng Wei Ju  Closed until further notice 
Lobby Lounge Closed until further notice 
Temptations  Closed until further notice
Whisky Bar Closed until further notice

 

Entertainment - Lobby Show:

  • Star Performers
    • Suspended until further notice
  • The Art of Magic
    • Suspended until further notice

Transportation:

  • All complimentary shuttle bus is suspended until further notice.

 

Tourism Tax Exemption: 

In accordance with the Macao SAR Government, any spending on hotels, restaurants, bars, spas and limo services is exempt from the 5% Tourism Tax between May 1 and October 31.