GEG is committed to the well-being and safety of all our guests and team members. In light of the outbreak of COVID-19, we have been working closely with the relevant departments, adopted and supported all protective measures laid out by the Macau SAR Government.

Starting from Monday March 2, Galaxy Macau™, Broadway Macau™ and StarWorld Hotel will gradually resume operations of more facilities and services. Please see below for the latest arrangements.

In accordance with the prevention guidelines from the Macau SAR Government, any person entering our properties must submit their Health Declaration on the Health Bureau website. Please click here to fill out the form online. And kindly be reminded to pay attention to personal hygiene and health.

Let’s Stand Strong Together

Hotel Reservation:

We understand that your travel plans may have been affected by the recent travel restrictions associated with COVID-19. Reservations on The Ritz-Carlton, Macau, Banyan Tree Macau, JW Marriott Hotel Macau, Hotel Okura Macau and Galaxy Hotel can be changed or cancelled without a charge, as long as the change or cancellation is made on or before June 30, 2020 and up to 24 hours prior to arrival (before 3pm, the day before your arrival date). This special arrangement is applicable to all reservations made via our official site, email or reservation hotline.  Please note that any changes to existing reservations will be subject to availability and any rate differences.
 
As for hotel stays that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.

 

Operating Restaurants:

Restaurant	Operation Hours
Galaxy Macau
Café de Paris Monte-Carlo	07:00 - 22:00
CHA BEI	11:00 - 18:00
Haagen-Dazs	11:00 - 20:00
Hong Kong Gold Medal Seafood	11:30 - 23:30
In Room Dining	24 hours
Jin Yue Xuan	Monday - Friday: Lunch 11:00 - 15:00 & Dinner: 17:30 - 23:00 Saturday - Sunday & Public Holiday: Lunch: 10:00 - 15:00 & Dinner: 17:30 - 23:00
KFC	12:00 - 21:30
Laurel	Lunch: 10:30 – 15:00 Dinner: 17:30 – 22:00
McDonald's	08:00 - 20:00
Pak Loh Chiu Chow Restaurant	11:30 - 18:00 (Gaming area is temporarily closed until further notice)
Pang's Kitchen	12:00 – 21:00 (Enter via the Casino Entrance at Diamond Lobby)
Passion. by Gérard Dubois	11:00 - 19:00
Senkizen Japanese Restaurant	11:00 - 20:30
Starbucks	08:00 - 00:00
Tastes of Asia - A One Spicy & Sour Noodles	12:00 – 19:00
Tastes of Asia - Da Ge Cantonese BBQ	12:00 – 19:00
Tastes of Asia - Juice Nation	12:00 – 19:00
Tastes of Asia - Pepper Lunch Express	12:00 – 19:00
Tastes of Asia - Prima Taste Express	12:00 – 19:00
Tastes of Asia - Saboten	12:00 – 19:00
Tastes of Asia - Shanghai Dim Sum	12:00 – 19:00
The Macallan Whisky Bar & Lounge	Open for Patio Only Sunday to Thursday: 17:00 - 23:00 Friday to Saturday: 17:00 - 00:00
Terrazza Italian Restaurant	18:00 - 22:00
The Apron Oyster Bar & Grill	12:00 - 22:00
Tsui Wah	24 hours
Butao Ramen	Closed until further notice
8½ Otto e Mezzo BOMBANA	Temporarily closed until further notice
Breeze Café	Temporarily closed until further notice
CHINA ROUGE	Temporarily closed until further notice
Feng Wei House	Temporarily closed until further notice
Festiva	Temporarily closed until further notice
Fook Lam Moon	Temporarily closed until further notice
Gosto	Temporarily closed until further notice
Honeymoon Dessert	Temporarily closed until further notice
Lugang Café	Temporarily closed until further notice
Tastes of Asia - Beverage Corner	Temporarily closed until further notice
Tastes of Asia - Kung Fu Tea	Temporarily closed until further notice
Tastes of Asia - New York Fries	Temporarily closed until further notice
Tastes of Asia - Hok Kee Congee & Noodles	Temporarily closed until further notice
Tastes of Asia - Dim Sum 1	Temporarily closed until further notice
Tastes of Asia - Hong Kong & Macau Snacks	Temporarily closed until further notice
Tastes of Asia - Chilli 'N' Spice	Temporarily closed until further notice
Tastes of Asia - Wing's Chicken	Temporarily closed until further notice
Tastes of Asia - Yummy Sanuki Handmade Udon	Temporarily closed until further notice
The Noodle Kitchen	Temporarily closed until further notice
Surf Bar	Temporarily closed until further notice
Yoshimori Teppanyaki	Temporarily closed until further notice
Banyan Tree Macau
Banyan Lounge	09:00 - 22:30 (Closed on Sunday)
In Room Dining	24 hours
Saffron	Monday to Saturday: 06:30 - 10:30, 12:00 – 22:30  (Closed on Sunday)
Belon	Temporarily closed until further notice
Cabana	Temporarily closed until further notice (Available for Destination Dining & Hot Pot by reservation only)
Hotel Okura Macau
In Room Dining	24 hours
Terrace Restaurant	07:00 – 11:00 (Breakfast only)
Nagomi	Temporarily closed until further notice
Okura 28F Chinese Restaurant	Temporarily closed until further notice
Okura Executive Lounge	Temporarily closed until further notice
Yamazato Japanese Restaurant	Temporarily closed until further notice
JW Marriott Hotel Macau
In Room Dining	24 hours
Man Ho Chinese Restaurant	Lunch: 12:00 - 14:00 Dinner: 18:00 - 21:00
Executive Lounge	Temporarily closed until further notice
The Lounge	Temporarily closed until further notice
The Pool Bar	Temporarily closed until further notice
Urban Kitchen	Temporarily closed until further notice
The Ritz-Carlton, Macau
In Room Dining	24 hours
The Ritz-Carlton Café	07:00 – 22:30
Executive Lounge	Temporarily closed until further notice
Lai Heen	Temporarily closed until further notice
Pool Bar	Temporarily closed until further notice
The Ritz-Carlton Bar & Lounge	Temporarily closed until further notice

 

Recreations:

• The Ritz-Carlton, Macau & JW Marriott Hotel Macau
  • Wellness Health Club: 07:30 – 21:30
  • Changing Room: 07:30 –21:00
  • Hair Salon: 11:00 – 19:00 (Thursday – Sunday)
  • Swimming pool, Sauna, JW Kids’ Club and The Ritz-Carlton Spa, Macau are temporarily closed until further notice
• Banyan Tree Macau
  • Gym Room, Indoor Swimming Pool, Sauna & Steam: 09:00 – 22:00 (closed on Monday)
  • Banyan Tree Spa & Gallery Macau: 13:00 – 21:00 (closed on Thursday)
• Hotel Okura Macau
  • Gymnasium: 09:00 – 21:00 (in-house guests only, closed on Tuesday)
  • Indoor Swimming Pool, Jacuzzi and massage Chair: 09:00 – 21:00 (in-house guests with appointment only, closed on Tuesday)
  • Beauty Salon: temporarily closed until further notice
• Galaxy Hotel
  • Fitness Center: Temporarily closed until further notice
  • Heated Pool and Jacuzzi: 12:00 – 21:00
• Foot Hub
  • Temporarily closed until further notice
• Grand Resort Deck
  • Temporarily closed until further notice

 

Entertainment:

• UA Galaxy Cinemas
  • Temporarily closed until further notice. For ticketing and refund enquiries, please call +853 2888 0888.

 

Retail:

The Promenade Shops is operating as normal.  The operating hours of the individual shops may vary. For enquiries, please call +853 2888 0888.

 

Transportation:

• All complimentary shuttle bus is suspended until further notice.

 

Tourism Tax Exemption: 

In accordance with the Macao SAR Government, any spending on hotels, restaurants, bars, spas and limo services is exempt from the 5% Tourism Tax between May 1 and October 31.

Hotel Reservation (Broadway Hotel):

We understand that your travel plans may have been affected by the recent travel restrictions associated with COVID-19. Reservations at Broadway Hotel (including pre-paid rates that are typically more restrictive) can be changed or cancelled without a charge, as long as the change or cancellation is made on or before June 30, 2020 and up to 24 hours prior to arrival (before 3pm, the day before your arrival date). This special arrangement is applicable to all reservations made via our official site, email or reservation hotline.  Please note that any changes to existing reservations will be subject to availability and any rate differences.
 
As for hotel stays that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.
 

Operating Restaurants:

Restaurant	Operation Hours
Ba Shan Spicy Noodles	12:00 - 20:00
Broadway Kitchen	07:00 - 21:00
Chi Sasa Japanese Cuisine	12:00 - 15:00, 18:00 - 23:00
DiGREEN	12:00 – 21:00
Du Hsiao Yueh	12:00 - 15:00, 18:00 - 21:00
Hang Heong Un	12:00 – 22:00
Hou Choi Seafood and Chinese Foundue Restaurant	11:00 - 22:00
I Son	12:00 - 20:00
In Room Dining	11:00 - 22:00 (last order: 21:00)
Katong Corner	12:00 - 15:00
Ufufu Café (Japanese Yakiniku)	12:00 – 23:00
Rethink Coffee Roasters	Mon – Fri : 08:30 -  18:00 Sat & Sun: 10:00 -  18:00
Songhuahu Dumplings	11:00 - 21:00
Tim Ho Wan, The Dim-sum Specialists	10:00 - 21:00
Wa Sang Hong	11:00 – 22:00
The Roadhouse Macau	17:00 – 02:00
Duffy's Irish Pub	17:00 – 02:00 (Close on every Tuesday)
Tsui Wah Restaurant	Temporarily closed until further notice
33 Xiao Long Bao	Temporarily closed until further notice
Ving Kei Tao Fu Min Sek	Temporarily closed until further notice
Pepper Lunch	Temporarily closed until further notice
Wong Kun Sio Kung	Temporarily closed until further notice
Lo Yau Gei Mei Sek	Temporarily closed until further notice
Lei Ka Choi	Temporarily closed until further notice
Ngau Ngau	Temporarily closed until further notice
Chi Kei Ngao Chap	Temporarily closed until further notice
San Ma Lo Seng Kei Congee	Temporarily closed until further notice
Huo Gong Dian	Temporarily closed until further notice
Thai Chiu	Temporarily closed until further notice
Xin Dau Ji	Temporarily closed until further notice
Dragon Portuguese Cuisine	Temporarily closed until further notice
Happy Square	Temporarily closed until further notice

Hawker stalls: 

Hawker stalls	Operation Hours Update
CHAK IN KEI	12:00 - 21:00
LIEGE - TRADITIONAL BELGIAN WAFFLES	11:30 - 22:30
HK Tai O Lo Yau Kee	Temporarily closed until further notice
SAN ZHAN DENG FUNG KEI	Temporarily closed until further notice
HAP KEI	Temporarily closed until further notice
KUAN HO SNACKS	11:00 – 23:00
HOT STAR LARGE FRIED CHICKEN	11:00 – 23:00

 

Recreations:

• Broadway Hotel
  • Swimming Pool, Fitness Center: temporarily closed until further notice

 

Entertainment:

• Broadway Theatre Concerts: for the latest concert updates, postponement and ticket re-arrangement details, please click here.
• Street Performances: suspended until further notice
• ZERO LATENCY VR Macau: Temporarily closed until further notice

 

Transportation:

• All complimentary shuttle bus is suspended until further notice.

 

Tourism Tax Exemption: 

In accordance with the Macao SAR Government, any spending on hotels, restaurants, bars, spas and limo services is exempt from the 5% Tourism Tax between May 1 and October 31.
 

Hotel Reservation:

• Hotel stays on or before June 30, 2020 that are booked through website, email or reservation hotline can be rescheduled or refunded without any additional charge until June 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences. For hotel stays on July 1, 2020 or later, general terms and conditions will apply.
• As for hotel stays on or before June 30, 2020 that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.

Operating Restaurants:

Restaurant	Operation Hours
Laurel	Lunch: 10:30 – 15:00  Dinner: 17:30 – 22:00
Room Service	24 hours
Sensations	19:00 – 11:00 (next day)
Feng Wei Ju	Closed until further notice
Temptations	Closed until further notice
Hip Seng	Closed until further notice
Passion by Gérard Dubois	08:00 – 20:00
Jade de Jardin	Lunch: 11:00 – 15:00 Dinner: 18:00– 22:00
Tsui Wah	11:00 - 19:00
Whisky Bar	Closed until further notice
Lobby Lounge	Closed until further notice

 

Entertainment - Lobby Show:

• Star Performers
  • Suspended until further notice
• The Art of Magic
  • Suspended until further notice

Transportation:

• All complimentary shuttle bus is suspended until further notice.

 

Tourism Tax Exemption: 

In accordance with the Macao SAR Government, any spending on hotels, restaurants, bars, spas and limo services is exempt from the 5% Tourism Tax between May 1 and October 31.