RESUMPTION OF OPERATIONS

GEG is committed to the well-being and safety of all our guests and team members. In light of the outbreak of COVID-19, we have been working closely with the relevant departments, adopted and supported all protective measures laid out by the Macau SAR Government.


Starting from Monday March 2, Galaxy Macau™, Broadway Macau™ and StarWorld Hotel will gradually resume operations of more facilities and services. Please see below for the latest arrangements.


In accordance with the prevention guidelines from the Macau SAR Government, any person entering our properties must submit their Health Declaration on the Health Bureau website. Please click here to fill out the form online. And kindly be reminded to pay attention to personal hygiene and health.


Let’s Stand Strong Together

GALAXY MACAU

Hotel Reservation:

We understand that your travel plans may have been affected by the recent travel restrictions associated with COVID-19. Reservations on The Ritz-Carlton, Macau, Banyan Tree Macau, JW Marriott Hotel Macau, Hotel Okura Macau and Galaxy Hotel can be changed or cancelled without a charge, as long as the change or cancellation is made on or before June 30, 2020 and up to 24 hours prior to arrival (before 3pm, the day before your arrival date). This special arrangement is applicable to all reservations made via our official site, email or reservation hotline.  Please note that any changes to existing reservations will be subject to availability and any rate differences.
 
As for hotel stays that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.

 

Operating Restaurants:

Restaurant Operation Hours
Galaxy Macau
Café de Paris Monte-Carlo 07:00 - 22:00
CHA BEI 11:00 - 18:00 
Haagen-Dazs 11:00 - 20:00
Hong Kong Gold Medal Seafood 11:30 - 23:30 
In Room Dining 24 hours
Jin Yue Xuan Monday - Friday: Lunch 11:00 - 15:00 & Dinner: 17:30 - 23:00
Saturday - Sunday & Public Holiday: Lunch: 10:00 - 15:00 & Dinner: 17:30 - 23:00
KFC 12:00 - 21:30
Laurel Lunch: 10:30 – 15:00
Dinner: 17:30 – 22:00
McDonald's 08:00 - 20:00
Pak Loh Chiu Chow Restaurant 11:30 - 18:00 (Gaming area is temporarily closed until further notice)
Pang's Kitchen 12:00 – 21:00
(Enter via the Casino Entrance at Diamond Lobby)
Passion. by Gérard Dubois 11:00 - 19:00
Senkizen Japanese Restaurant 11:00 - 20:30
Starbucks 08:00 - 00:00
Tastes of Asia - A One Spicy & Sour Noodles 12:00 – 19:00
Tastes of Asia - Da Ge Cantonese BBQ 12:00 – 19:00
Tastes of Asia - Juice Nation 12:00 – 19:00
Tastes of Asia - Pepper Lunch Express 12:00 – 19:00
Tastes of Asia - Prima Taste Express 12:00 – 19:00
Tastes of Asia - Saboten 12:00 – 19:00
Tastes of Asia - Shanghai Dim Sum 12:00 – 19:00
The Macallan Whisky Bar & Lounge Open for Patio Only
Sunday to Thursday: 17:00 - 23:00
Friday to Saturday: 17:00 - 00:00
Terrazza Italian Restaurant 18:00 - 22:00
The Apron Oyster Bar & Grill 12:00 - 22:00
Tsui Wah 24 hours
Butao Ramen Closed until further notice
8½ Otto e Mezzo BOMBANA Temporarily closed until further notice
Breeze Café Temporarily closed until further notice
CHINA ROUGE Temporarily closed until further notice
Feng Wei House Temporarily closed until further notice
Festiva Temporarily closed until further notice
Fook Lam Moon Temporarily closed until further notice
Gosto Temporarily closed until further notice
Honeymoon Dessert Temporarily closed until further notice
Lugang Café Temporarily closed until further notice
Tastes of Asia - Beverage Corner Temporarily closed until further notice
Tastes of Asia - Kung Fu Tea Temporarily closed until further notice
Tastes of Asia - New York Fries Temporarily closed until further notice
Tastes of Asia - Hok Kee Congee & Noodles Temporarily closed until further notice
Tastes of Asia - Dim Sum 1 Temporarily closed until further notice
Tastes of Asia - Hong Kong & Macau Snacks Temporarily closed until further notice
Tastes of Asia - Chilli 'N' Spice Temporarily closed until further notice
Tastes of Asia - Wing's Chicken Temporarily closed until further notice
Tastes of Asia - Yummy Sanuki Handmade Udon Temporarily closed until further notice
The Noodle Kitchen Temporarily closed until further notice
Surf Bar Temporarily closed until further notice
Yoshimori Teppanyaki Temporarily closed until further notice
Banyan Tree Macau
Banyan Lounge 09:00 - 22:30 (Closed on Sunday)
In Room Dining 24 hours
Saffron Monday to Saturday: 06:30 - 10:30, 12:00 – 22:30  (Closed on Sunday)
Belon Temporarily closed until further notice
Cabana Temporarily closed until further notice
(Available for Destination Dining & Hot Pot by reservation only)
Hotel Okura Macau
In Room Dining 24 hours
Terrace Restaurant 07:00 – 11:00 (Breakfast only)
Nagomi Temporarily closed until further notice
Okura 28F Chinese Restaurant Temporarily closed until further notice
Okura Executive Lounge Temporarily closed until further notice
Yamazato Japanese Restaurant Temporarily closed until further notice
JW Marriott Hotel Macau
In Room Dining 24 hours
Man Ho Chinese Restaurant Lunch: 12:00 - 14:00
Dinner: 18:00 - 21:00
Executive Lounge Temporarily closed until further notice
The Lounge Temporarily closed until further notice
The Pool Bar Temporarily closed until further notice
Urban Kitchen Temporarily closed until further notice
The Ritz-Carlton, Macau
In Room Dining 24 hours
The Ritz-Carlton Café 07:00 – 22:30
Executive Lounge Temporarily closed until further notice
Lai Heen Temporarily closed until further notice
Pool Bar Temporarily closed until further notice
The Ritz-Carlton Bar & Lounge Temporarily closed until further notice

 

Recreations:

  • The Ritz-Carlton, Macau & JW Marriott Hotel Macau
    • Wellness Health Club: 07:30 – 21:30
    • Changing Room: 07:30 –21:00
    • Hair Salon: 11:00 – 19:00 (Thursday – Sunday)
    • Swimming pool, Sauna, JW Kids’ Club and The Ritz-Carlton Spa, Macau are temporarily closed until further notice
  • Banyan Tree Macau
    • Gym Room, Indoor Swimming Pool, Sauna & Steam: 09:00 – 22:00 (closed on Monday)
    • Banyan Tree Spa & Gallery Macau: 13:00 – 21:00 (closed on Thursday)
  • Hotel Okura Macau
    • Gymnasium: 09:00 – 21:00 (in-house guests only, closed on Tuesday)
    • Indoor Swimming Pool, Jacuzzi and massage Chair: 09:00 – 21:00 (in-house guests with appointment only, closed on Tuesday)
    • Beauty Salon: temporarily closed until further notice
  • Galaxy Hotel
    • Fitness Center: Temporarily closed until further notice
    • Heated Pool and Jacuzzi: 12:00 – 21:00
  • Foot Hub
    • Temporarily closed until further notice
  • Grand Resort Deck
    • Temporarily closed until further notice

 

Entertainment:

  • UA Galaxy Cinemas
    • Temporarily closed until further notice. For ticketing and refund enquiries, please call +853 2888 0888.

 

Retail:

The Promenade Shops is operating as normal.  The operating hours of the individual shops may vary. For enquiries, please call +853 2888 0888.

 

Transportation:

  • All complimentary shuttle bus is suspended until further notice.

 

Tourism Tax Exemption: 

In accordance with the Macao SAR Government, any spending on hotels, restaurants, bars, spas and limo services is exempt from the 5% Tourism Tax between May 1 and October 31.

BROADWAY MACAU

Hotel Reservation (Broadway Hotel):

We understand that your travel plans may have been affected by the recent travel restrictions associated with COVID-19. Reservations at Broadway Hotel (including pre-paid rates that are typically more restrictive) can be changed or cancelled without a charge, as long as the change or cancellation is made on or before June 30, 2020 and up to 24 hours prior to arrival (before 3pm, the day before your arrival date). This special arrangement is applicable to all reservations made via our official site, email or reservation hotline.  Please note that any changes to existing reservations will be subject to availability and any rate differences.
 
As for hotel stays that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.
 

Operating Restaurants:

Restaurant Operation Hours
Ba Shan Spicy Noodles 12:00 - 20:00
Broadway Kitchen 07:00 - 21:00
Chi Sasa Japanese Cuisine 12:00 - 15:00, 18:00 - 23:00
DiGREEN 12:00 – 21:00
Du Hsiao Yueh 12:00 - 15:00, 18:00 - 21:00
Hang Heong Un 12:00 – 22:00
Hou Choi Seafood and Chinese Foundue Restaurant 11:00 - 22:00
I Son 12:00 - 20:00
In Room Dining 11:00 - 22:00 (last order: 21:00)
Katong Corner 12:00 - 15:00
Ufufu Café (Japanese Yakiniku) 12:00 – 23:00
Rethink Coffee Roasters Mon – Fri : 08:30 -  18:00
Sat & Sun: 10:00 -  18:00
Songhuahu Dumplings 11:00 - 21:00
Tim Ho Wan, The Dim-sum Specialists 10:00 - 21:00
Wa Sang Hong 11:00 – 22:00
The Roadhouse Macau 17:00 – 02:00
Duffy's Irish Pub 17:00 – 02:00 (Close on every Tuesday)
Tsui Wah Restaurant Temporarily closed until further notice
33 Xiao Long Bao Temporarily closed until further notice
Ving Kei Tao Fu Min Sek Temporarily closed until further notice
Pepper Lunch Temporarily closed until further notice
Wong Kun Sio Kung Temporarily closed until further notice
Lo Yau Gei Mei Sek Temporarily closed until further notice
Lei Ka Choi Temporarily closed until further notice
Ngau Ngau Temporarily closed until further notice
Chi Kei Ngao Chap Temporarily closed until further notice
San Ma Lo Seng Kei Congee Temporarily closed until further notice
Huo Gong Dian Temporarily closed until further notice
Thai Chiu Temporarily closed until further notice
Xin Dau Ji Temporarily closed until further notice
Dragon Portuguese Cuisine Temporarily closed until further notice
Happy Square Temporarily closed until further notice


Hawker stalls: 

Hawker stalls Operation Hours Update
CHAK IN KEI 12:00 - 21:00
LIEGE - TRADITIONAL BELGIAN WAFFLES 11:30 - 22:30
HK Tai O Lo Yau Kee  Temporarily closed until further notice
SAN ZHAN DENG FUNG KEI Temporarily closed until further notice
HAP KEI Temporarily closed until further notice
KUAN HO SNACKS 11:00 – 23:00
HOT STAR LARGE FRIED CHICKEN 11:00 – 23:00

 

Recreations:

  • Broadway Hotel
    • Swimming Pool, Fitness Center: temporarily closed until further notice

 

Entertainment:

  • Broadway Theatre Concerts: for the latest concert updates, postponement and ticket re-arrangement details, please click here.
  • Street Performances: suspended until further notice
  • ZERO LATENCY VR Macau: Temporarily closed until further notice

 

Transportation:

  • All complimentary shuttle bus is suspended until further notice.

 

Tourism Tax Exemption: 

In accordance with the Macao SAR Government, any spending on hotels, restaurants, bars, spas and limo services is exempt from the 5% Tourism Tax between May 1 and October 31.
 

STARWORLD HOTEL

Hotel Reservation:

  • Hotel stays on or before June 30, 2020 that are booked through website, email or reservation hotline can be rescheduled or refunded without any additional charge until June 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences. For hotel stays on July 1, 2020 or later, general terms and conditions will apply.
  • As for hotel stays on or before June 30, 2020 that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.

Operating Restaurants:

Restaurant Operation Hours
Laurel Lunch: 10:30 – 15:00 
Dinner: 17:30 – 22:00
Room Service 24 hours
Sensations 19:00 – 11:00 (next day)
Feng Wei Ju Closed until further notice
Temptations Closed until further notice
Hip Seng Closed until further notice
Passion by Gérard Dubois 08:00 – 20:00
Jade de Jardin Lunch: 11:00 – 15:00
Dinner: 18:00– 22:00
Tsui Wah 11:00 - 19:00
Whisky Bar Closed until further notice
Lobby Lounge Closed until further notice

 

Entertainment - Lobby Show:

  • Star Performers
    • Suspended until further notice
  • The Art of Magic
    • Suspended until further notice

Transportation:

  • All complimentary shuttle bus is suspended until further notice.

 

Tourism Tax Exemption: 

In accordance with the Macao SAR Government, any spending on hotels, restaurants, bars, spas and limo services is exempt from the 5% Tourism Tax between May 1 and October 31.