SPECIAL OPERATION ARRANGEMENTS

GEG is committed to the well-being and safety of all our guests and team members. In light of the outbreak of COVID-19, we have been working closely with the relevant departments, adopted and supported all protective measures laid out by the Macau SAR Government.

We are making special operation arrangements for some of our outlets and facilities. Please see below for the latest operation hours.

In accordance with the prevention guidelines from the Macau SAR Government, any person entering our properties must submit their Health Declaration on the Health Bureau website. Please click here to fill out the form online. And kindly be reminded to pay attention to personal hygiene and health.

Let's Stand Strong Together

GALAXY MACAU

Hotel Reservation:

We understand that your travel plans may have been affected by the recent travel restrictions associated with COVID-19. Reservations on Banyan Tree Macau, Galaxy Hotel, Hotel Okura Macau, JW Marriott Hotel Macau, The Ritz-Carlton, Macau can be changed or cancelled without a charge, please see details below:

  • Reservations for stays before July 1, 2021 can be amended or cancelled without a charge by 3pm, one day prior to the arrival date, on or before June 30, 2021.
  • Reservations for stays on or after July 2, 2021 can also be amended or cancelled without a charge on or before June 30, 2021

Please note that any amendment to existing reservations will be subject to availability (black-out dates apply) and any rate differences. These special arrangements are applicable to all reservations made via our official site, email or reservation hotline.

As for hotel stays that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.

 

Operating Restaurants:

Restaurant Operation Hours
Galaxy Macau
Butao Ramen 11:30 - 21:00
Café de Paris Monte-Carlo 07:00 - 22:00
CHA BEI Tuesday to Sunday: 11:00 – 21:00 (Closed on Monday, except May 3)
Feng Wei House Monday – Friday, Sunday:
Lunch: 11:30 - 15:00
Dinner: 18:00 - 23:00
Saturday:
Lunch: 11:30 - 15:00
Dinner: 18:00 - 00:00
(Enter via the Casino Entrance at Crystal Lobby)
Grandma Rosa’s Portuguese Tarts 12:00 – 19:00
Haagen-Dazs 11:30 – 20:30
Hong Kong Gold Medal Seafood 11:30 - 23:30
In Room Dining 24 hours
KFC Monday – Friday: 08:00 – 22:00
Saturday – Sunday: 09:00 – 22:00
Laurel Lunch: 10:30 – 15:00
Dinner: 17:30 – 22:00
Lugang Café Monday – Thursday: 11:30 – 21:30
Friday – Sunday: 11:30 – 00:00
McDonald's 08:00 - 22:00
Pak Loh Chiu Chow Restaurant Lunch: 11:30 - 14:30 (Last order : 14:00)
Dinner: 18:00 - 21:30 (Last order : 21:00)
(Gaming area is temporarily closed until further notice)
Pang's Kitchen Lunch: 11:30 – 15:00
Dinner: 18:00 – 22:00
(Enter via the Casino Entrance at Diamond Lobby)
Passion. by Gérard Dubois 09:00 - 19:00
Senkizen Japanese Restaurant 11:00 - 22:00
Starbucks 08:00 - 00:00
Tastes of Asia:
  • A One Spicy & Sour Noodles
  • Chilli 'N' Spice
  • Da Ge Cantonese BBQ
  • Juice Nation
  • Pepper Lunch Express
  • Prima Taste Express
  • Saboten
  • Sorabol
  • Yang’s Dumpling
Monday – Thursday: 11:30 – 21:30
Friday – Sunday: 11:30 – 22:00
The Macallan Whisky Bar & Lounge Monday – Thursday: 18:00 – 00:00
Friday – Saturday: 18:00 – 01:00
(Closed on Sunday)
Terrazza Italian Restaurant 18:00 - 23:00
The Apron Oyster Bar & Grill 12:00 - 22:00
The Noodle Kitchen 11:00 - 00:00 (Enter via Casino Entrance)
Tsui Wah 24 hours
Yoshimori Teppanyaki Monday - Friday:
Lunch: 12:00 - 14:30 Dinner: 18:00 - 22:30
Saturday - Sunday:
Lunch: 12:00 - 15:30 Dinner: 18:00 - 22:30
8½ Otto e Mezzo BOMBANA Temporarily closed until further notice
Breeze Café Temporarily closed for the seasons
CHINA ROUGE Temporarily closed until further notice
Fook Lam Moon Temporarily closed until further notice
Gosto Temporarily closed until further notice
Honeymoon Dessert Temporarily closed until further notice
Surf Bar Temporarily closed for the seasons
Tastes of Asia:
  • Beverage Corner
  • Dim Sum 1
  • Hok Kee Congee & Noodles
  • Kung Fu Tea
  • New York Fries
  • Hong Kong & Macau Snacks
  • Wing's Chicken
  • Yummy Sanuki Handmade Udon
Temporarily closed until further notice
Banyan Tree Macau
Banyan Lounge Monday to Saturday: 09:00 – 22:30
Sunday: 11:00 – 19:00
Cabana 18:30 - 22:30 (For reservation only)
In Room Dining 24 hours
Saffron Wednesday to Monday: 18:00 - 22:30
Hotel Okura Macau
In Room Dining 24 hours
Nagomi 12:00 – 20:00
Terrace Restaurant Breakfast: 07:00 - 11:00
Lunch: 12:00 -14:30
Yamazato Japanese Restaurant 17:30 – 22:00
(Close on every Monday and May 1)
Okura Executive Lounge Temporarily closed until further notice
JW Marriott Hotel Macau
Executive Lounge 11:00 - 20:00
In Room Dining 24 hours
Man Ho Chinese Restaurant Lunch: 12:00 - 14:00
Dinner: 18:00 - 21:00
(Closed on every Tuesday)
Urban Kitchen Breakfast: 7:00 – 10:30
Dinner: 18:00 - 21:30 (Closed on every Wednesday)
Pool Bar at JW Marriott 10:00 – 18:00 
The Lounge Temporarily closed until further notice
The Ritz-Carlton, Macau
In Room Dining 24 hours
Lai Heen Lunch:
Tuesday to Friday: 12:00 – 14:30
Saturday to Sunday: 11:30 – 13:00 and 13:30 – 15:00
Dinner:
Tuesday to Sunday: 18:00 – 22:30
(Close on every Monday, except May 3, 2021)
The Pool Bar Reopen on April 28, 2021
11:30 – 18:00 
The Ritz-Carlton Bar & Lounge Afternoon Tea: 15:00 – 18:00 (Every Saturday and Sunday)
Bar: 18:00 – 01:00 (Close on every Monday, except May 3, 2021)
The Ritz-Carlton Café 07:00 – 22:30
Executive Lounge Temporarily closed until further notice

 

Recreations:

  • The Ritz-Carlton, Macau & JW Marriott Hotel Macau
    • Changing Room(Sauna Facility): 07:00 – 21:00
    • Hair Salon: 11:00 – 19:00 (Closed on Monday)
    • JW Kids' Club: 11:00 – 19:00 (30pax maximum, advance booking required)
    • Outdoor Swimming Pool: 09:00 - 18:00
    • The Ritz-Carlton Spa, Macau: 13:00 – 21:30 (closed on Wednesday)
    • Wellness Health Club: 07:00 – 21:30
  • Banyan Tree Macau
    • Gym Room, Indoor Swimming Pool, Sauna & Steam: 07:00 – 22:00
    • Outdoor Swimming Pool: Temporarily closed until further notice
    • Banyan Tree Spa & Gallery Macau: 13:00 – 21:00
  • Hotel Okura Macau
    • Gymnasium: 09:00 – 21:00 (closed on Tuesday)
    • Indoor Swimming Pool, Jacuzzi and massage chair: 09:00 – 21:00 (closed on Tuesday)
    • Beauty Salon: 09:00 – 21:00 (closed on Tuesday)
  • Galaxy Hotel
    • Fitness Center: 07:30 -22:30
    • Heated Pool: 09:00 - 18:00
    • Jacuzzi: 10:00 - 18:00
  • Foot Hub: 16:00 – 24:00
  • Grand Resort Deck
    • Grand Resort Deck will reopen on April 28, 2021 (10:30 - 18:30)

 

Entertainment:

  • Galaxy Cinemas
    • Monday to Friday 14:30 – 22:30
    • Saturday, Sunday & Public Holidays 13:30 – 22:30

 

Retail:

  • The Promenade Shops is operating as normal. The operating hours of the individual shops may vary. For enquiries, please call +853 2888 0888.

 

Transportation:

  • Some of our complimentary shuttle bus routes have resumed service. Please click for more details.

BROADWAY MACAU

Hotel Reservation (Broadway Hotel):

Reservations can be changed or cancelled without a charge, please see details below:

  • Reservations for stays before July 1, 2021 can be amended or cancelled without a charge by 3pm, one day prior to the arrival date, on or before June 30, 2021.
  • Reservations for stays on or after July 2, 2021 can also be amended or cancelled without a charge on or before June 30, 2021

Please note that any amendment to existing reservations will be subject to availability (black-out dates apply) and any rate differences. These special arrangements are applicable to all reservations made via our official site, email or reservation hotline.

As for hotel stays that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.

 

Operating Restaurants:

Restaurant Operation Hours
Ba Shan Spicy Noodles 12:00 - 20:00
Chi Sasa Japanese Cuisine 12:00 - 15:00, 18:00 - 23:00
DiGREEN 12:00 – 22:00
Dragon Portuguese Cuisine 12:00 - 15:00, 18:00 - 22:00 (Closed on Monday)
*The restaurant is open on May 3  
Duffy's Irish Pub 17:00 – 02:00
Du Hsiao Yueh Lunch: 
Monday – Friday: 12:00 - 15:00
Saturday - Sunday & Public Holiday: 12:00 - 15:00 Dinner:
Monday – Friday: 18:00 - 22:00
Saturday - Sunday & Public Holiday: 18:00 - 23:00
* May 1 – May 9 operation hours : 12:00 – 23:00
Fong Seng Lai Kei Restaurant 12:00 - 15:00, 18:00 - 22:00 (Closed on Tuesday)
* The restaurant is open on May 4 
Hang Heong Un 12:30 - 22:30
Hou Choi Seafood and Chinese Foundue Restaurant 11:00 – 23:00
I Son 11:00 - 20:00
Rethink Coffee Roasters Monday – Friday: 08:30 - 18:00
Saturday – Sunday: 10:00 - 18:00
Songhuahu Dumplings 11:00 - 23:00
Thai Chiu 12:00 - 15:00, 18:00 - 22:00 (Closed on Tuesday)
The Roadhouse Macau 17:00 – 02:00
Tim Ho Wan, The Dim-sum Specialists 09:00 - 21:00
Tsui Wah Restaurant Monday – Friday: 12:00 - 21:00
Saturday – Sunday: 08:00 - 22:00
Ufufu Café (Japanese Yakiniku) 12:30 - 15:30, 17:00 - 23:00
Wa Sang Hong 11:00 – 22:00
Wui Sik Fong: Lunch: 
Monday – Friday: 12:00 - 15:00
Saturday - Sunday & Public Holiday: 12:00 - 15:00
Dinner: 
Monday – Friday: 18:00 - 22:00
Saturday - Sunday & Public Holiday: 18:00 - 23:00
* May 1 – May 9 operation hours : 12:00 – 23:00
Broadway Kitchen Temporarily closed until further notice
Happy Square Temporarily closed until further notice
Huo Gong Dian Temporarily closed until further notice
Katong Corner Temporarily closed until further notice
Lo Yau Gei Mei Sek Temporarily closed until further notice
Ving Kei Tao Fu Min Sek Temporarily closed until further notice
Wong Kun Sio Kung Temporarily closed until further notice
33 Xiao Long Bao Temporarily closed until further notice
Xin Dau Ji Temporarily closed until further notice


Hawker stalls:

Hawker stalls Operation Hours Update
CHAK IN KEI 12:00 - 20:00
HOT STAR LARGE FRIED CHICKEN 11:30 - 19:30
IAN TAK TONG Monday – Friday: 13:00 - 20:00 (Closed on Tuesday)
Saturday & Sunday: 11:00 - 20:00
KUAN HO SNACKS 11:30 - 19:30
LIEGE - TRADITIONAL BELGIAN WAFFLES 11:30 - 19:30
HAP KEI Temporarily closed until further notice
HK Tai O Lo Yau Kee  Temporarily closed until further notice

 

Recreations:

  • Broadway Hotel
    • Swimming Pool: temporarily closed until further notice
    • Fitness Center: 08:00 – 22:00

 

Entertainment:

  • Broadway Theatre Concerts: for the latest concert updates, postponement and ticket re-arrangement details, please click here.
  • Street Performances: suspended until further notice
  • ZERO LATENCY VR Macau: 14:00 – 20:00

 

Transportation:

  • Some of our complimentary shuttle bus routes have resumed service. Please click for more details.

STARWORLD HOTEL

Hotel Reservation:

Reservations can be changed or cancelled without a charge, please see details below:

  • Reservations for stays before July 1, 2021 can be amended or cancelled without a charge by 3pm, one day prior to the arrival date, on or before June 30, 2021.
  • Reservations for stays on or after July 2, 2021 can also be amended or cancelled without a charge on or before June 30, 2021.

Please note that any amendment to existing reservations will be subject to availability (black-out dates apply) and any rate differences. These special arrangements are applicable to all reservations made via our official site, email or reservation hotline.

As for hotel stays that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.

 

Operating Restaurants:

Restaurant Operation Hours
Feng Wei Ju Lunch: 12:00 – 15:00
Dinner: 18:00 – 23:00
Hip Seng Lunch: 11:00 – 15:00
Dinner: 17:00 – 01:00
Jade de Jardin Lunch: 11:00 – 15:00
Dinner: 18:00 – 22:00
Laurel Lunch: 10:30 – 15:00
Dinner: 17:30 – 22:00
Lobby Lounge 12:00-19:00
Passion by Gérard Dubois 08:00 – 19:00
Room Service 24 hours
Sensations 24 hours
Temptations Lunch: 12:00 – 15:00
Dinner: 18:30 – 22:00
Tsui Wah 11:00 – 22:00
Whisky Bar Sunday – Thursday: 17:00-00:00
Friday – Saturday: 17:00-01:00

 

Entertainment - Lobby Show:

  • Star Performers
    • Suspended until further notice
  • The Art of Magic
    • Suspended until further notice

Transportation:

  • Some of our complimentary shuttle bus routes have resumed service. Please click for more details