New Galaxy Entertainment 2006 Company Limited Customer Experience Survey Lucky Draw

Thank you for participating in our guest satisfaction survey which will assist us in achieving our goal in providing you “World Class, Asian Heart” service.

As a token of our appreciation, you will be entered in to a lucky draw and have the chance to win a one-night hotel stay.


Lucky Draw Summary

  • Lucky Draw will be conducted on the 15th of every month
  • Winner will be contacted by email
  • Winner can enjoy a one-night stay (Sunday to Thursday) at Galaxy Hotel™ Deluxe Room

Winners list

  Winner

1st round

Mr. Lin, Ziming

2nd round

Ms. Lei, Siu San

3rd round

Ms. Han, Xue

4th round

Ms. Zhu, Lewen


Lucky Draw Terms and Conditions

  1. This lucky draw is a research incentive programme organized by New Galaxy Entertainment 2006 Company Limited ("NGE2006CL").
  2. Any eligible respondent who completes a research survey solicited by NGE2006CL shall automatically participate in the lucky draw, subject to provision of his/her contact information, which forms the research incentive programme.
  3. This first lucky draw will take place on 15 April 2021 and continue insofar as the research survey continues (to 12:00midnight of 16 December 2021).
    1. To be eligible to enter the lucky draw, the respondent must have completed the survey as requested, and provided his/her contact information. One respondent will be drawn from a monthly lucky draw to win a Prize.  Each respondent is entitled to enter the lucky draw once only for every draw.
    2. The lucky draw will be conducted by NGE2006CL on the 15th of every month from Apr 2021 to Dec 2021. Should this fall on a Saturday, Sunday or public holiday, the draw will take place on the following working week day.
    3. The winner of the lucky draw will be entitled to a 1-night Hotel Stay at Galaxy Hotel in a Deluxe room from Sunday to Thursday (complimentary breakfast not included) (the “Prize”).  Prizes are subject to change and any change will be indicated under the Terms & Conditions listed on the webpage set out below.
    4. Results will be published on the Lucky Draw webpage (hyperlink in survey invite email: www.galaxymacau.com/tnc/geg-customer-experience-lucky-draw/) two working days after the draw.   The winner will also be notified via his/her email address provided in the survey.
    5. To redeem the prize the winner should contact the hotel reservation [Galaxy Hotel (853) 2888 0888] and provide his/her email address, quoting the booking code as provided in the confirmation email and provide full name as indicated on a valid travel document.  The same travel document must be presented for check in.
    6. The hotel stay period is six months from the date of the draw (i.e. from 15 April 2021 till 14 October 12:00midnight).
    7. Rooms are subject to availability and blackout dates apply.
    8. Should the guest wish to upgrade or change the room type, the guest will need to pay additional charges upon the guest check in.
    9. The hotel stay prize is non-refundable, cannot be redeemed for cash value, changed or exchanged for other items.
  4. The booking is non-reschedulable once confirmed.  This incentive programme can be canceled or withdrawn at any time at the sole and absolute discretion of NGE2006CL without notice. If there is any dispute, NGE2006CL reserves the right to make the final decision.  NGE2006CL reserves the right to amend or change these Terms & Conditions at any time without notice.
  5. By participating in this Lucky Draw, respondents hereby authorize NGE2006CL and any company of the Galaxy Entertainment Group (the “Galaxy Group”) to collect, use, store and process by any means the responders’ personal information (hereinafter the “Data”), for the purposes stated herein as well as for casino, food and beverage, accommodation and entertainment related services and products, including via direct marketing. Respondents consent to the confidential communication and transfer of this Data to such service providers (who are properly licensed to provide such services under Macau law) as may be used at any time by the Galaxy Group to assist with the administration and management of data. Respondents have the right to refuse or withdraw their consent provided herein, by contacting Galaxy Macau thru email info@galaxyentertainment.com.
  6. Failure to adhere to these Terms & Conditions may result in disqualification under the absolute discretion of NGE2006CL.
  7. The English version of these Terms & Conditions shall prevail wherever there is a discrepancy between the English and the Chinese versions.
  8. A registered guest must be 18 years of age or above to check in to Banyan Tree Hotel.
  9. Galaxy Hotel: Check-in time is from 15:00. Check-out time by 11:00.
    Galaxy Hotel: The maximum number of registered persons in any room at Galaxy Hotel is 3 adults OR 2 adults and 2 children aged 12 or below. The third occupying guest (13 years old or above) is subject to a surcharge of MOP/HKD388.00 per person per night subject to 10% service charge and 5% government tax.
  10. Black Out Dates  (All Black Out Dates are subject to change)
    Galaxy Hotel:
    29 April to 5 May 2021
    18 May to 19 May 2021
    12 June to 14 June 2021
    21 September to 22 September 2021
    30 September to 6 October 2021
    15 February to 24 February 2021
    13 October to 14 October 2021
    1 November to 2 November 2021
    7 December to 8 December 2021
    19 December to 21 December 2021
    24 December to 26 December 2021
    31 December 2021
    1 January 2022
    28 January to 9 February 2022
    4 April to 5 April 2022
    14 April to 18 April 2022
    29 April to 5 May 2022
    7 May 2022 to 8 May 2022
    2 June to 4 June 2022
  11. Charges for optional services (including but not limited to gratuities, food and beverage, parking, movie and other optional incidentals) are not included.