Galaxy Arena – Terms and Conditions of Sale

Any purchase of a ticket and ticket holder from Galaxy ICC & Arena Limited (hereinafter referred to as “Galaxy Arena”) is subject to: a) this Galaxy Arena - Terms and Conditions of Sale, b) Galaxy Arena – Guest Rules and Regulations, and c) any special conditions and/or restrictions which have been brought to your attention.

• Galaxy Arena’s full terms and conditions relating to ticket sales and entry are available at the Galaxy Macau official website and upon request from Galaxy Arena staff.
• A “Ticket” means a ticket, mobile ticket, electronic ticket, wristband or any other verification giving the bearer the right to attend an event or enter the venue.
• Please check and keep your Tickets properly upon receipt. Defacing a Ticket or removing a Ticket stub will invalidate the Ticket. You must present a valid Ticket to gain entry to the venue and upon request for inspection at any time during the event. Failure to present your Ticket when requested may result in you being ejected from the venue. 
• Tickets cannot be exchanged, cancelled or refunded after purchase unless the performance is cancelled or rescheduled, or where there is a material change to the event. Changes to supporting acts, members of a band or line-up of any multi-performer event are not considered to be a material change. 
• If an event is cancelled, rescheduled or postponed, please refer to your point of purchase for details of your ticket agent’s refund and/or exchange policy. See the Galaxy Arena Refund Policy for further details at the Galaxy Macau official website.
• Refunds shall only be made to the person listed in our records as the original purchaser of the Tickets and, when reasonably feasible, shall be made using the same method of payment in our records. 
• Galaxy Arena may be unable to issue replacements for lost, stolen, damaged or destroyed Tickets. Any decision to issue a replacement shall be made at the sole and absolute discretion of Galaxy Arena.  
• For certain events, Galaxy Arena or promoters may apply additional restrictions to Tickets. Where a restriction applies to the number of Tickets that may be purchased (whether per person or per credit card) and Tickets are purchased in violation of this restriction, Galaxy Arena may at its sole and absolute discretion cancel such tickets. 
• Galaxy Arena reserves the right to cancel any booking or purchase which we reasonably suspect to have been made through use of ticket bots, websites or other automated devices, or any other illegal or unauthorized activity. Galaxy Arena only accepts responsibility for Tickets bought from our official website and official sales points. 
• If you are collecting your Tickets from the venue, please bring with you your order confirmation and the credit card used to make the order. You may also be required to present your photo identification document. 
• If you select the “electronic ticket” option, any Ticket purchased will be delivered as an e-ticket to the email address provided or a Mobile Ticket to the mobile number provided when you placed your order. Unauthorized duplication of your e-ticket may prevent your admittance to the event. We are not responsible for any inconvenience caused by or damages suffered as a result of such unauthorized duplication, and Galaxy Arena shall bear no further liability of any kind. 
• Reselling Tickets or offering Tickets for sale for a profit (i.e. above the face value of the Ticket) is strictly prohibited and Galaxy Arena reserves the sole and absolute right to cancel such tickets without refund and/or refuse entry.  
• Tickets may not be used in connection with any third party advertising, promotions or competitions unless prior written consent is obtained from Galaxy Arena.  
• Travel to and from the venue is the sole responsibility of the Ticket holder. Therefore, no refunds, exchanges or cancellations will be permitted due to the alteration, late arrival, unavailability, postponement or cancellation of travel services by land, air or sea, for any reason whatsoever. 
• Where a concession is claimed, proof of identity and concession entitlement (e.g. age or student status) may be required for review by staff of Galaxy Arena upon entry.  
• Events may be age restricted. It is the responsibility of the accompanying adult to determine the suitability of the event for any children attending. No refunds will be offered in circumstances where the accompanying adult decides, following the purchase of a Ticket, that the event is not suitable for minors or any other person for whom Tickets were purchased or intended. 
• If your Ticket specifies a seat number, you must take the seat indicated. We reserve the right to provide an alternative seat of similar value (subject always to availability) to the one specified on your Ticket if it is not feasible or desirable due to operational, safety or other reasons, and at our sole and absolute discretion, to allow you to occupy the seat specified on your Ticket. 
• You are responsible for arriving at the Arena in sufficient time prior to the start of an event. Failure to arrive on time may result in admission being delayed or refused, without refund.
• Unauthorized recording (both video and sound), filming or photography are not allowed in the Arena during performances.  
• Admission to the venue and the event is subject to the terms, conditions and regulations of the promoter and the venue, as well as the laws of the Macau SAR.
• Galaxy Arena reserves the sole and absolute right to change these terms and conditions at any time without prior notice or recourse.
• In the event of any inconsistency between the Chinese and the English versions of these Terms and Conditions, the English version shall prevail.
• FOR PRC RESIDENTS ONLY: by agreeing to these Terms and Conditions, you actively, explicitly and voluntarily provide separate consent to Galaxy Arena for each of the following: (i) to process any Data (as defined in the Privacy Policy), including sensitive Data, for the purpose of providing the aforementioned services and products to you, and to personalize such services and products according to your specific requirements and personal preferences; (ii) to share Data with third party processors; and (iii) to transfer Data abroad.