RESUMPTION OF OPERATIONS

GEG is committed to the well-being and safety of all our guests and team members. In light of the outbreak of COVID-19, we have been working closely with the relevant departments, adopted and supported all protective measures laid out by the Macau SAR Government.


Starting from Monday March 2, Galaxy Macau™, Broadway Macau™ and StarWorld Hotel will gradually resume operations of more facilities and services. Please see below for the latest arrangements.


In accordance with the prevention guidelines from the Macau SAR Government, any person entering our properties must submit their Health Declaration on the Health Bureau website. Please click here to fill out the form online. And kindly be reminded to pay attention to personal hygiene and health.


Let's Stand Strong Together

GALAXY MACAU

Hotel Reservation:


We understand that your travel plans may have been affected by the recent travel restrictions associated with COVID-19. Reservations on Banyan Tree Macau, Galaxy Hotel, Hotel Okura Macau, JW Marriott Hotel Macau, The Ritz-Carlton, Macau can be changed or cancelled without a charge, please see details below:

  • Reservations for stays before November 1, 2020 can be amended or cancelled without a charge by 3pm, one day prior to the arrival date, on or before October 31, 2020.
  • Reservations for stays on or after November 2, 2020 can also be amended or cancelled without a charge on or before October 31, 2020.

Please note that any amendment to existing reservations will be subject to availability (black-out dates apply) and any rate differences. These special arrangements are applicable to all reservations made via our official site, email or reservation hotline.


As for hotel stays that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.
 

Operating Restaurants:

Restaurant Operation Hours
Galaxy Macau
Butao Ramen 11:30 - 21:00
Breeze Café 10:30 - 18:00
Café de Paris Monte-Carlo 07:00 - 22:00
CHA BEI Tuesday to Sunday: 11:00 – 21:00 (Closed on Monday)
Haagen-Dazs 11:00 - 20:00
Hong Kong Gold Medal Seafood* 11:30 - 23:30
In Room Dining 24 hours
Jin Yue Xuan Monday to Friday:
Lunch: 11:00 – 15:00
Dinner: 17:30 – 23:00 
Saturday to Sunday and Public Holidays:
Lunch: 10:00 – 15:00
Dinner: 17:30 – 23:00
KFC 12:00 - 21:30
Laurel Lunch: 10:30 – 15:00
Dinner: 17:30 – 22:00
Lugang Café* 11:30 – 21:30
(Starting from 16 to 18 October: 11:30 – 00:00)
McDonald's 08:00 - 20:00
Pak Loh Chiu Chow Restaurant* Lunch: 11:30 - 14:30 (Last order : 14:00)
Dinner: 18:00 - 21:30 (Last order : 21:00)
(Closed on Wednesday; Gaming area is temporarily closed until further notice)
Pang's Kitchen* Lunch: 11:30 – 15:00
Dinner: 18:00 – 22:00
(Enter via the Casino Entrance at Diamond Lobby)
Passion. by Gérard Dubois 09:00 - 19:00
Senkizen Japanese Restaurant 11:00 - 20:30
Starbucks 08:00 - 00:00
Surf Bar 11:00 - 18:00
Tastes of Asia - Da Ge Cantonese BBQ 11:30 – 18:30
(Starting from 16 to 18 October: 11:30 – 21:00)
Tastes of Asia - Juice Nation 11:30 – 18:30
(Starting from 16 to 18 October: 11:30 – 21:00)
Tastes of Asia - Pepper Lunch Express 11:30 – 18:30
(Starting from 16 to 18 October: 11:30 – 21:00)
Tastes of Asia - Prima Taste Express 11:30 – 18:30
(Starting from 16 to 18 October: 11:30 – 21:00)
Tastes of Asia - Saboten 11:30 – 18:30
(Starting from 16 to 18 October: 11:30 – 21:00)
Tastes of Asia - Sorabol 11:30 – 18:30
(Starting from 16 to 18 October: 11:30 – 21:00)
Tastes of Asia - Shanghai Dim Sum 11:30 – 18:30
(Starting from 16 to 18 October: 11:30 – 21:00)
Tastes of Asia - Wing's Chicken 11:30 – 18:30
(Starting from 16 to 18 October: 11:30 – 21:00)
The Macallan Whisky Bar & Lounge Monday to Saturday: 18:00 – 00:00 (Closed on Sunday)
Terrazza Italian Restaurant 18:00 - 23:00
The Apron Oyster Bar & Grill 12:00 - 22:00
Tsui Wah* 24 hours
Yoshimori Teppanyaki Lunch: 12:00 - 14:30  
Dinner: 18:00 - 22:30
8½ Otto e Mezzo BOMBANA Temporarily closed until further notice
CHINA ROUGE Temporarily closed until further notice
Feng Wei House Temporarily closed until further notice
Festiva Temporarily closed until further notice
Fook Lam Moon Temporarily closed until further notice
Gosto Temporarily closed until further notice
Honeymoon Dessert Temporarily closed until further notice
Tastes of Asia - A One Spicy & Sour Noodles Temporarily closed until further notice
Tastes of Asia - Beverage Corner Temporarily closed until further notice
Tastes of Asia - Dim Sum 1 Temporarily closed until further notice
Tastes of Asia - Hok Kee Congee & Noodles Temporarily closed until further notice
Tastes of Asia - Kung Fu Tea Temporarily closed until further notice
Tastes of Asia - New York Fries Temporarily closed until further notice
Tastes of Asia - Hong Kong & Macau Snacks Temporarily closed until further notice
Tastes of Asia - Chilli 'N' Spice Temporarily closed until further notice
Tastes of Asia - Yummy Sanuki Handmade Udon Temporarily closed until further notice
The Noodle Kitchen Temporarily closed until further notice
Banyan Tree Macau
Banyan Lounge 09:00 - 22:30 (Closed on Sunday)
In Room Dining 24 hours
Saffron Monday to Saturday: 12:00 - 22:30 (Closed on Sunday)
Belon 06:30 - 10:30
Cabana 11:00 - 18:00
Hotel Okura Macau
In Room Dining 24 hours
Terrace Restaurant Breakfast: 07:00 - 11:00
Lunch: 12:00 -14:30
Dinner: 18:00 - 23:00
Nagomi 12:00 – 20:00
Okura 28F Chinese Restaurant Temporarily closed until further notice
Okura Executive Lounge Temporarily closed until further notice
Yamazato Japanese Restaurant Temporarily closed until further notice
JW Marriott Hotel Macau
In Room Dining 24 hours
Man Ho Chinese Restaurant Lunch: 12:00 - 14:00
Dinner: 18:00 - 21:00
(Closed on every Tuesday)
The Pool Bar 11:00 – 19:00
Urban Kitchen 18:00 - 21:30
(Closed on October 25; and every Wednesday)
Executive Lounge 07:00 - 20:00
The Lounge Temporarily closed until further notice
The Ritz-Carlton, Macau
In Room Dining 24 hours
Pool Bar 11:00 – 18:00
The Ritz-Carlton Bar & Lounge 17:00 – 00:00 (Closed on October 25; and every Monday and Tuesday)
The Ritz-Carlton Café 07:00 – 22:30
Lai Heen Lunch:
Tuesday to Friday: 12:00 – 14:30
Saturday to Sunday: 11:30 – 13:00 and 13:30 – 15:00
Dinner:
Tuesday to Sunday: 18:00 – 22:30
(Close on every Monday)
Executive Lounge Temporarily closed until further notice

*A gentle reminder for guests entering this restaurant via the casino: In accordance with paragraph 2 of article 4 of Decree-Law no. 81/99/M and paragraph 1 of article 5 of Law no. 2/2004 of the Macau SAR Government, starting from 00:00 on July 15, 2020, all guests must present a valid certificate with a negative result for the nucleic acid test in order to enter the casino.

 

Recreations:

  • The Ritz-Carlton, Macau & JW Marriott Hotel Macau
    • Changing Room(Sauna Facility): 07:00 – 21:00
    • Hair Salon: 11:00 – 19:00 (Wednesday – Sunday)
    • JW Kids' Club: 11:00 – 19:00 (30pax maximum, advance booking required)
    • Outdoor Swimming Pool: 09:00 - 18:00
    • The Ritz-Carlton Spa, Macau: 13:00 – 21:30 (closed on Wednesday)
    • Wellness Health Club: 07:00 – 21:30
  • Banyan Tree Macau
    • Gym Room, Indoor Swimming Pool, Sauna & Steam: 09:00 – 22:00 (closed on Monday)
    • Outdoor Swimming Pool: 11:00 - 18:00
    • Banyan Tree Spa & Gallery Macau: 13:00 – 21:00 (closed on Thursday)
  • Hotel Okura Macau
    • Gymnasium: 09:00 – 21:00 (closed on Tuesday)
    • Indoor Swimming Pool, Jacuzzi and massage chair: 09:00 – 21:00 (closed on Tuesday)
    • Beauty Salon: 09:00 – 21:00 (closed on Tuesday)
  • Galaxy Hotel
    • Fitness Center: Temporarily closed until further notice
    • Heated Pool: 09:00 - 18:00
    • Jacuzzi: 10:00 - 18:00
  • Foot Hub: 16:00 – 24:00
  • Grand Resort Deck
    • 10:00 - 18:00 (Subject to seasonal operation adjustment)

 

Entertainment:

  • UA Galaxy Cinemas
    • Monday to Friday 14:30 – 22:30
    • Saturday, Sunday & Public Holidays 13:30 – 22:30

 

Retail:

  • The Promenade Shops is operating as normal. The operating hours of the individual shops may vary. For enquiries, please call +853 2888 0888.

 

Transportation:

  • Some of our complimentary shuttle bus routes have resumed service. In addition, special route will be operated from October 9 to October 31. Please click for more details.

 

Tourism Tax Exemption: 

In accordance with the Macao SAR Government, any spending on hotels, restaurants, bars, spas and limo services is exempt from the 5% Tourism Tax between May 1 and October 31.

BROADWAY MACAU

Hotel Reservation (Broadway Hotel):


Reservations can be changed or cancelled without a charge, please see details below:

  • Reservations for stays before November 1, 2020 can be changed or cancelled without a charge by 3pm, one day prior to the arrival date, on or before October 31, 2020.
  • Reservations for stays on or after November 2, 2020 can also be changed or cancelled without a charge on or before October 31, 2020


As for hotel stays that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.
 

Operating Restaurants:

Restaurant Operation Hours
Ba Shan Spicy Noodles 12:00 - 20:00 (Closed on Wednesday)
Broadway Kitchen 12:00 - 22:00
Chi Kei Ngao Chap 12:00 - 15:00, 18:00 - 22:00 (Closed on Monday)
Chi Sasa Japanese Cuisine 12:00 - 15:00, 18:00 - 23:00
DiGREEN 12:00 – 21:00
Du Hsiao Yueh 12:00 - 15:00, 18:00 - 22:00 (Closed on Thursday)
Duffy's Irish Pub 17:00 – 02:00 (Closed on Tuesday)
Hang Heong Un 12:00 – 22:00
Hou Choi Seafood and Chinese Foundue Restaurant 11:00 - 22:00
I Son 12:00 - 20:00
In Room Dining 12:00 - 22:00 (last order: 21:00)
Katong Corner 12:00 - 15:00, 18:00 - 22:00 (Closed on Tuesday)
Lei Ka Choi 12:00 - 15:00, 18:00 - 22:00 (Closed on Monday)
Ngau Ngau 12:00 - 15:00, 18:00 - 22:00 (Closed on Monday)
Rethink Coffee Roasters Monday – Friday : 08:30 - 20:30
Saturday & Sunday: 10:00 - 20:30
San Ma Lo Seng Kei Congee 12:00 - 15:00, 18:00 - 22:00 (Closed on Monday)
Songhuahu Dumplings 11:00 - 23:00
The Roadhouse Macau 17:00 – 02:00
Tim Ho Wan, The Dim-sum Specialists 09:00 - 23:00
Tsui Wah Restaurant Monday – Friday: 12:00 - 21:00
Saturday - Sunday & Public Holiday: 08:00 - 22:00
Ufufu Café (Japanese Yakiniku) 12:00 – 23:00
Wa Sang Hong 11:00 – 22:00
33 Xiao Long Bao Temporarily closed until further notice
Ving Kei Tao Fu Min Sek Temporarily closed until further notice
Wong Kun Sio Kung Temporarily closed until further notice
Lo Yau Gei Mei Sek Temporarily closed until further notice
Fong Seng Lai Kei Restaurant Temporarily closed until further notice
Huo Gong Dian Temporarily closed until further notice
Thai Chiu Temporarily closed until further notice
Xin Dau Ji Temporarily closed until further notice
Dragon Portuguese Cuisine Temporarily closed until further notice
Happy Square Temporarily closed until further notice


Hawker stalls: 

Hawker stalls Operation Hours Update
CHAK IN KEI 12:00 - 20:00
HOT STAR LARGE FRIED CHICKEN 11:30 - 19:30
KUAN HO SNACKS 11:30 - 19:30
LIEGE - TRADITIONAL BELGIAN WAFFLES 11:30 - 19:30
IAN TAK TONG Monday – Friday: 13:00 - 20:00 (Closed on Tuesday)
Saturday & Sunday: 11:00 - 20:00
HAP KEI Temporarily closed until further notice
HK Tai O Lo Yau Kee  Temporarily closed until further notice

 

Recreations:

  • Broadway Hotel
    • Swimming Pool: temporarily closed until further notice
    • Fitness Center: 08:00 – 22:00

 

Entertainment:

  • Broadway Theatre Concerts: for the latest concert updates, postponement and ticket re-arrangement details, please click here.
  • Street Performances: suspended until further notice
  • ZERO LATENCY VR Macau: 14:00 – 20:00

 

Transportation:

  • Some of our complimentary shuttle bus routes have resumed service. In addition, special route will be operated from October 9 to October 31. Please click for more details.

 

Tourism Tax Exemption: 

In accordance with the Macao SAR Government, any spending on hotels, restaurants, bars, spas and limo services is exempt from the 5% Tourism Tax between May 1 and October 31.

STARWORLD HOTEL

Hotel Reservation (StarWorld Hotel):


Reservations can be changed or cancelled without a charge, please see details below:

  • Reservations for stays before November 1, 2020 can be changed or cancelled without a charge by 3pm, one day prior to the arrival date, on or before October 31, 2020.
  • Reservations for stays on or after November 2, 2020 can also be changed or cancelled without a charge on or before October 31, 2020.

Please note that any amendment to existing reservations will be subject to availability (black-out dates apply) and any rate differences. These special arrangements are applicable to all reservations made via our official site, email or reservation hotline.


As for hotel stays that are booked through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund.
 

Operating Restaurants:

Restaurant Operation Hours
Feng Wei Ju  Lunch: 12:00 – 15:00
Dinner: 18:00 – 23:00
Hip Seng Lunch: 11:00 – 15:00
Dinner: 17:00 – 01:00
Jade de Jardin Lunch: 11:00 – 15:00
Dinner: 18:00 – 22:00
Laurel  Lunch: 10:30 – 15:00 
Dinner: 17:30 – 22:00
Passion by Gérard Dubois 08:00 – 19:00
Room Service  24 hours 
Sensations  24 hours 
Tsui Wah  11:00 – 22:00
Lobby Lounge Closed until further notice 
Temptations  Closed until further notice
Whisky Bar Closed until further notice

 

Entertainment - Lobby Show:

  • Star Performers
    • Suspended until further notice
  • The Art of Magic
    • Suspended until further notice

Transportation:

  • Special complimentary shuttle bus route will be operated from October 9 to October 31. Please click for more details

 

Tourism Tax Exemption: 

In accordance with the Macao SAR Government, any spending on hotels, restaurants, bars, spas and limo services is exempt from the 5% Tourism Tax between May 1 and October 31.